Policy
Dentanol Refund Policy: How Returns and Refunds Work
You can ask for a Dentanol refund within 60 days of purchase by calling +1 (302) 200-3480 with your order ID. Mail the bottles to 500 Park Avenue, Floor 8, New York, NY 10022, USA with your full name, email and order ID inside. You pay return postage, so use tracking. The refund is issued 3-5 business days after the bottles are credited, then takes 5-10 days to reach your card.
1. Scope
What does the Dentanol refund policy cover?
The Dentanol refund policy covers orders placed through the order buttons on this site. It applies to the 1, 3 and 6-bottle packs alike.
Daentanol, the U.S. stocking partner, publishes the policy. Daentanol does not make the product. Refunds are handled by the order desk, which holds the record of each order.
The policy sets out the practical rules: the window, how to ask, where to send bottles and how long money takes to come back. The reasons to use it, and the badge that goes with it, are on the guarantee page.
Keep the policy handy while you decide. Most refund problems come from a missed step, not from the rules themselves.
Effective September 24, 2026. If the sales page for your order printed different terms, those terms govern that order.
2. Window
How long do you have to ask for a Dentanol refund?
You have 60 days from the purchase date to ask for a Dentanol refund. The window is printed on the sales and info page.
The request is made by phone, and the call is what needs to happen inside the window. Parcel transit time counts toward the 60 days, so do not leave the call to the final week.
Call as soon as you decide. The desk can confirm whether your order is still inside the window.
3. Steps
How do you return Dentanol for a refund?
Six steps, starting with a phone call and ending with the money on your card.
Find your order ID
Open the order email from your Dentanol purchase and note the order ID.
Call the order desk
Call +1 (302) 200-3480 within 60 days of purchase. Say you want a refund and ask what to send back.
Pack the bottles
Put the bottles in a sturdy box with padding, caps closed, so they arrive intact.
Add a note
Write your full name, email and order ID on a sheet of paper and place it in the box.
Ship with tracking
Mail the box to 500 Park Avenue, Floor 8, New York, NY 10022, USA. You pay the postage, so choose a tracked service and keep the receipt.
Watch for the refund
Expect the refund 3-5 business days after the bottles are credited, plus 5-10 days for your card issuer.
Skipping the call and mailing bottles straight away can slow things down. The desk needs to know the parcel is coming and which order it belongs to.
Placed more than one order? Give the desk every order ID on the same call. Then put a separate note in the box for each order, so nothing gets credited to the wrong one.
4. Parcel
Where do you mail a Dentanol return, and what goes inside?
Mail Dentanol returns to the New York returns address. Put a note inside with your full name, email and order ID.
| Send to | 500 Park Avenue, Floor 8, New York, NY 10022, USA |
|---|---|
| Note inside | Full name, email and order ID |
| Postage | Paid by the buyer |
| Service | Tracked, with a receipt you keep |
| Opened bottles | Not published: ask the desk |
The returns address is not the office address. Send bottles to Park Avenue, not to the Broadway office.
5. Timing
How long does a Dentanol refund take?
A Dentanol refund is issued 3-5 business days after the returned bottles are credited. Your card issuer then takes 5-10 days to post it.
- Your call
You ask for the refund by phone within 60 days of purchase.
- Parcel in transit
Your tracked parcel travels to New York. Carrier time varies and is not published.
- Return credited
The returns team logs the bottles against your order ID.
- 3-5 business days
The refund is issued to your original payment card.
- 5-10 more days
Your card issuer posts the refund to your statement.
Business days leave out weekends and public holidays, so the calendar wait is longer than the count suggests.
If it goes wrong
What if a Dentanol return parcel goes missing?
If a Dentanol return goes missing, the tracking number is your proof. Check the tracking first, then call the desk with that number.
- Tracking shows delivered: the desk can look for the parcel at the returns address.
- Tracking has stalled: contact the carrier, since you bought the postage.
- No tracking at all: the desk may have no way to confirm the parcel arrived.
Keep the postage receipt and tracking number until the refund shows on your card. Throwing them away early is the most common way a simple return turns into a long one.
6. Costs
What does a Dentanol return cost you?
A Dentanol return costs you the postage to New York. The buyer pays return shipping, and a tracked service is the safe choice.
Whether the $9.99 shipping on a single-bottle order is refunded has not been published. The same is true of the checkout shipping on larger packs. Ask the desk about both when you call.
Postage rises with weight. A 6-bottle return costs more to send than a single bottle, which is worth knowing before you choose a pack. The shipping page covers the outbound side.
7. Limits
When does the Dentanol refund policy not apply?
The Dentanol refund policy does not apply to orders from other sellers or to requests after the window closes. A few other limits follow from the published terms.
- Orders from elsewhere. The desk has no record of a marketplace or unknown-site order.
- Day 61 and later. The printed window has ended.
- Untracked parcels. A return with no tracking is hard to prove if it goes missing.
- Exchanges. No exchange process is published. Ask the desk if you want a different pack.
Bought from another seller? The where to buy page explains how to check a bottle and who to ask.
8. Channel
Why can't you request a Dentanol refund by email?
No sales email is published, and the website inbox, [email protected], cannot see orders. Refund requests only work through +1 (302) 200-3480.
9. Payment
How is a Dentanol refund paid back?
A Dentanol refund goes back to the card you paid with. It shows up on that card's statement once your issuer posts it.
The published terms describe only a refund to your card. Cash, checks and store credit are not mentioned.
If the money has not appeared after the full wait, call your card issuer first. Then call the order desk with your order ID and the date the return was credited.
10. Changes
Can the Dentanol refund policy change?
The Dentanol refund policy can change when the sales page changes its terms. The version in force on your purchase date applies to your order.
We date every update at the top of the page. For questions about how the policy is worded, write to [email protected]. For anything about your own order, call the desk. Both channels are on the contact page.
FAQ
Dentanol refund policy FAQ
What is the Dentanol refund window?
60 days from the purchase date. Make the request by phone inside that window.
Where do I send a Dentanol return?
To 500 Park Avenue, Floor 8, New York, NY 10022, USA. Include a note with your full name, email and order ID.
Do I have to call before mailing the bottles?
Yes. Call +1 (302) 200-3480 first so the desk can link the parcel to your order.
Is shipping refunded on a Dentanol return?
Return postage is paid by the buyer. Whether the original shipping is refunded has not been published, so ask when you call.
How long until the refund shows on my card?
The refund is issued 3-5 business days after the bottles are credited. Then allow 5-10 days for your card issuer to post it.
Can I exchange Dentanol for a different pack?
No exchange process has been published. Ask the order desk what it can do.
Keep reading
More about Dentanol
Guarantee
How the 60-day Dentanol money-back guarantee works, what it covers and how to claim it by phone.
Read more
Shipping
What Dentanol shipping costs, how tracking works and who to call about a late parcel.
Read moreContact
The order desk phone, the website email, and the office and returns addresses, with what each one handles.
Read moreU.S. stocking partner for Dentanol
Ready to try Dentanol with the 60-day guarantee?
Order through the stocking partner's page so your order ID is on file with the refund desk. 1 bottle is $69 plus $9.99 shipping; the 6-bottle pack works out to $49 a bottle.
Questions before you buy? Call +1 (302) 200-3480. 60-day money-back guarantee, return shipping paid by the buyer.
